Troubleshooting Tag

Troubleshooting your Hearing Aids

Cleaning and Troubleshooting your Hearing Aids Has your hearing aid ever just stopped working? Or maybe the sound becomes distorted or softer? These are common issues many hearing aid wearers face. But what happens if you can't get into the clinic? If something goes wrong here are 4 troubleshooting steps to check your hearing aids.  Check the battery May you need a new one or got a dud (this does happen from time to time) Check that it’s not in upside down; there is a positive and negative side to hearing aid batteries too! For rechargeable batteries - make sure you charge them each night. When in doubt put them on the charger for 20 minutes and check again.  Look for wax or dirt build-up around the microphones, domes, and wax guards (under the dome)… when these get clogged the sound can’t pass through into your ear. For more information on how to change the wax guards, you can check out our video here. If they may have been exposed to moisture (i.e. accidentally went in the shower, rain, sweat on hot days, etc.) leave the batteries IN and place them in a dry aid kit. If you don’t have one, a bit of rice will work in a pinch. Here is more detail on what to do if they got wet.  If they still aren’t working well or at all, give us a call.  During Covid-19 we are still in the office for emergencies like hearing aids not working!  ...

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5 Steps if Your Hearing Aids Got Wet

We all know the importance of keeping our electronics dry, including our hearing aids, but sometimes accidents happen.  First off, don’t panic!  We understand that your hearing aids are a valuable part of your daily life and a valuable piece of equipment. Remember hearing aids, like other technology, can be dried, repaired, or replaced. While trying to avoid unnecessary expenses; getting your hearing aids wet is not the end of the world. Deep breath. Follow these 5 simple steps for if your hearing aids get wet 1) Remove your hearing aids from any water or moisture; move far away from the water source if possible 2) If your hearing aids are on, turn them off! Leave them off until fully dry With rechargeable hearing aids, hold down the button for about 10 seconds With zinc-air batteries, remove the batteries and throw them out 3) Shake any water off and gently dry with a paper towel or cloth 4) Leave them to dry. You can do this in one or a combination of ways Leave in a warm spot to air dry Note: Keep your hearing aids away from sources of heat. Extreme heat can damage internal components. With this in mind, keep your hearing aids away from radiators, microwaves, hairdryers, etc.  Place in your Dri Aid kit If you don’t have a Dri aid kit, place your hearing aids in a bag of rice [yep, just like your cellphone, rice will work in a pinch] 5) Call your hearing clinic to...

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