Purchasing hearing aids is an exciting experience, but one that can come with a lot of questions. Your practitioner will do their best to make sure you’re at ease with the process as they guide you through the hearing test, hearing aid selection, and finances. During your initial consultation, consider asking these questions before buying your hearing aids:

What expectations should I have about the hearing aids to improve my ability to hear?

Having realistic expectations can prepare you for how best to use your hearing aids and change your conversation style so you don’t miss out. The practitioner will discuss those benefits and changes so you are informed about expectations.

Can I try out a device before buying it?

Here at The Ear Depot, we do offer hearing aid trials to ensure you are confident about your decision. Ask us for more details and how to set it up.

What features and services are included in the cost?

Included in the cost of your hearing aids: the hearing aids themselves, access to an experienced practitioner whenever needed (‘Dispensing Fee’), and a Lifetime Service Plan (includes all cleanings, annual testing, and adjustments for the life of your hearing aids).

Is the cost covered by my insurance?

Each insurance company and policy differs. If you have extended health benefits let us know at your consultation, our team can enquire for you regarding your coverage, all we need is your policy card.

Must they be purchased outright or is financing available?

If needed, we do offer financing options through a service called PayBright.

What types of accessories are available? Which ones are the most suitable?

Depending on your needs and lifestyle there are a number of accessory options: remote, TV streamer, portable mic, and apps.

How do I care for my hearing aids?

• Keep them away from water and high heat
• Wipe them down (with a Kleenex or microfiber cloth) each night before going to bed or putting them in the charger
• Come into the office for your regular cleaning and maintenance appointments. We take care of most of the cleaning for you.

If you’d like to know more about the cleaning process or troubleshooting at home, just let us know! We’ll be happy to go over that information with you.

What if my aid needs adjustments?

Simply call us, our practitioners would be happy to make any adjustments you need to keep you hearing conversation clearly and comfortably.

What will batteries cost, and how often would I need to change them?

Traditional disposable batteries are the most common kind used for hearing aids; although rechargeable are on the rise. Batteries typically last 4 to 7 days, depending on the power needed for your device and the number of hours the device is used. Meaning, you can go through between 160 to 200 batteries per year. You can buy batteries from our office ($50 for a box of 60 batteries), drugstores, and online as long as they are reputable brands.

How long is the warranty? What does the warranty cover?

Depending on the manufacturer, hearing aids come with a 2-4 year repair warranty. While under warranty, if any repairs are needed they will be at no cost to you. Additionally, all hearing aids have a 1-2 year lost or damaged warranty, for a deductible, the manufacturer will replace the hearing aids once if lost or damaged beyond repair. For more detailed information on warranties check out our blog here.

How are repairs handled? Is there a cost? What is the back-up plan?

If repairs are needed while the hearing aids are under warranty there is no cost to you. Outside of that warranty period, there is a cost that depends on the manufacturer and age of the hearing aids; this price will always be discussed with you before moving forward. Additionally, if needed, we do offer loaner hearing aids (if in stock) while repairs are out.

What is the expected lifespan before replacement is needed?

Like any technology used on a daily basis, hearing aids do wear out. Around the 5 to 7 year mark is when we notice a reduction in the clarity, the batteries may not last as long, and it can be difficult to get parts or repairs. For optimal usage, clean them regularly and come in for your regular appointments, we will keep them in the best condition possible until you are ready for your next set.

We want to hear your questions and put you at ease. We understand this is a big decision and investment. So ask away, we’re here to listen.